Customer Service

Care & Repair

Garment Care Instructions

Each garment will have a care tag that references specific care instructions. We recommend following the care instructions precisely, as the printed care instructions have been approved after extensive testing by our production team and manufacturing partners.

Some other useful tips to ensuring the longevity of your garments:

  • Fold knits and sweaters instead of hanging.
  • Avoid ironing as often as possible and opt for steam.
  • Close zippers and other fasteners to prevent snagging.
  • Sensitive fabrics that are prone to pilling should be stored out of contact with other fabrics, especially knits and scuba fabrics.
  • Fold clothes along their seams to avoid unwanted creases and to maintain the shape of the garment
  • Allow garments to air-dry whenever possible, especially garments containing elastic
  • You can usually choose to machine wash at a lower temperature than recommended on the label, but never higher, as some fabrics could shrink or get damaged. Lower temperatures are also good at preserving dyed fabrics.

      Damaged Items

      If your Veronica Beard purchase arrived defective, please email your order information, a picture and a description of the damage to for further assistance. Garments found to be faulty within 90 days of purchase are entitled to a repair, replacement or refund. Please note this will only apply to purchases made on or at one of our Veronica Beard store locations. 

      Damages as a result of wear and tear are not considered to be faulty. Where possible and once reviewed by our team, a repair can be offered. If you would like to exchange your item, please be aware that we can only replace it for the same product and size, subject to item availability. You will receive a refund if the item cannot be repaired or replaced. 

      Replacement for Lost Button/Snap

      We offer replacements for lost buttons free of charge, based on stock availability, and cannot be guaranteed. Please note that replacements for lost buttons can only be provided for items purchased directly from or Veronica Beard store locations. Please email a picture capturing the overall style of the garment, a picture detailing the button you need, as well as a picture of the interior care tags. We will forward your pictures to our production team to advise on the availability of buttons. 

      For missing snaps, please email one picture capturing the overall style of the garment and another picture detailing the snap you need. Items with faulty snaps may be accepted for in-house repairs only—we don’t issue snaps as they are often incorrectly affixed by third-party tailors.

      *Please note we are unable to ship buttons internationally at this time. 

        Replacement for Damaged Item from Another Retailer

        Our policies only cover purchases made on and in our Veronica Beard store locations only. If your purchase was made at one of our Veronica Beard store locations, please contact the store for assistance. We are unable to accept items purchased at partnering retail locations as these transactions are subject to the retailer’s own Return and Exchange policies. Please contact your point-of-purchase retailer directly to discuss return or exchange options.

        Garment Repair

        To submit an in-house repair request for items purchased on or at one of our Veronica Beard store locations, please email 2-3 images and a description of the damage to We will forward your pictures to our production team for assessment and, if your repair is accepted, we will send a prepaid return label for the item, repair it on our premises, and return it to you—free of charge.

        *Please note we are unable to offer repairs for international orders at this time.