Veronica Beard

Frequently asked questions

Returns

How To Start a Return

Final Sale Policy

Returning an Online Order to a Veronica Beard Store

Shipping Multiple Returns

Mailing in Your Own Return

Damaged/Faulty Goods

Refund Email Indicating “Returned to Shopify”

Orders

Order Confirmation

Changing or Cancelling an Order

Price Adjustments and Price Matching

Order Not Received

Redeeming Discount Code

Promotions and Special Offers

Shipping and Delivery Timing

Express Delivery Cut-Off Time

Preorder Shipping

Order Confirmation Email

Questions on Store Purchase(s)

Ordering Without an Account

Shipping

Shipping and Delivery Timing

Express Delivery Cut-Off Time

Upgrading Shipping Method and Choosing Delivery Time

Saturday Delivery

Shipping to Military Addresses or Puerto Rico

Preorder Shipping

Delivery Signature

Payment

Accepted Payments

Payment Processing

Multiple Payments

Refund Email Indicating “Returned to Shopify”

International

International Store Locator

International Shipping

Currency and Pricing

Accepted Payments

Duties and Taxes

Additional Fees

Returning an Item

Damaged/Faulty Goods

Delivery Timing

Products and Fit

Locating an Item or Size Not Available Online

Dickey and Dickey Jacket Compatibility

Extended Sizing

Determining Size and Fit

Garment Care Instructions

Stores

Store Return Policy

Returning an Online Order to a Veronica Beard Store

Questions on Store Purchase(s)

My Account

Creating an Account

Account Recovery

Managing Shipping Addresses in Account

Buy Online, Pickup In Store

Can I place an order online and pick it up in a Veronica Beard store?

How will I know when my order is ready for pickup?

What do I need to bring to pick up my order?

What if I can't pick up my order on the same day?

When can I pick up my order?

Where do I go to pick up my order?

When will I be charged for my purchase?

Can I cancel an order that was bought online for in-store pickup?

Can I change my pickup order to a home delivery instead?

Why are some products not available at my local store?

Why isn't in-store pickup available at my local Veronica Beard store?

How do I return something from an order picked up in-store?

Email: customerservice@veronicabeard.com Phone: (888) 686-9558 Hours: Monday - Friday 10AM - 6PM EST

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