Customer Service


Order Confirmation

You’ll receive an Order Confirmation email at the email address you submitted during checkout. If you did not receive your Order Confirmation email, please email for further assistance.

    Changing or Cancelling an Order

    Unfortunately, we are unable to make additions, changes, or cancellations to an order once it has been placed. In this case, we kindly ask that you return your original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed, pending its eligibility.

      Phone Orders

      Please call customer service for assistance with placing your online order at (888) 686-9558, Monday through Friday, from 10 AM to 6 PM ET.

        Price Adjustments

        Veronica Beard does not offer price adjustments. Purchases made prior to sale markdowns are not eligible for a price adjustment. Discount codes must be applied at time of checkout and cannot be retroactively applied.

          Price Matching

          Veronica Beard does not price-match other retailers.

            Discount Code After Order Confirmation

            Discount codes cannot be applied after an order has been placed or retroactively applied to orders that are already placed. Please make sure the discount code has been applied and you see the discount subtracted from your subtotal before submitting your order.

              Stock Availability

              Placing an order is not a guarantee of stock availability. Stock is confirmed during the order processing stage and allocated to your order at that time. If we run into any issues fulfilling your order, we will send you an email to let you know.

              Checking Order Status

              If you are logged into your account at the time of checkout, you can check your order status by visiting your Order History under My Account, or by emailing us at

              Unfulfilled Order Status

              Newly submitted orders enter a processing stage before shipping—this processing stage is identified by the term Unfulfilled when viewing your order status in your account. When your order ships, the status is changed to Fulfilled and a tracking number is sent via email. 

              If your order status is marked as Unfulfilled for three or more business days, feel free to email for an update on your order status.

              Redeeming Discount Code

              When placing your order, type in the code in the discount-code box on the checkout page and click “Apply”. Check that your discount has been applied under the order summary and then click “Complete Order”. Discount codes cannot be applied after an order has been placed or retroactively applied to orders that are already placed.

              Order Not Received

              Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been back-ordered, is unable to be fulfilled, or if there are any other issues with your order.

              Receiving Promotions and/or Special Offers

              Sign up for our emails to be notified of special offers, new arrivals and trends by entering your email address in the bottom left hand corner of our footer.

              Discount Code Not Received After Email Sign-Up

              First, please check your spam or junk folders in your email inbox. If you have not received your discount code, please email for further assistance.