Customer care

Returns & Exchanges

Returning an Item

If you don't love your purchase, you can request a return or exchange within 21 days of your purchase date for a new size/style or a refund back onto your original form of payment—minus a $15 restocking fee.** Items must be in original condition, with no signs of damage or wear. For swimwear, all tags and protective liners must be intact as well—sorry, no exceptions. Items marked as Final Sale are not eligible for a return or exchange. Last but not least: Don't forget to pack the garment tags and poly bag!

Please note that it takes up to 10 business days for returns to be processed and checked back into our warehouse. Once your return is processed, you'll receive an automated email notification that a refund has been issued back to your original method of payment.

Start your return HERE.

*Find our International Return Policy HERE.

**Please note that exchanges are only eligible for orders shipped within the United States. 

    Returning Swimwear

    Please note: To return swimwear, please email customerservice@veronicabeard.com with images displaying all tags and protective liners intact. Items marked as Final Sale and items that have been worn or are missing tags/protective liners will not be eligible for a return or exchange. 

      How to start a return

      To request a return, you will need the Order number on your packing slip, or the Order number on your Order Confirmation Email, as well as the email address used to place your order.  

      For orders that start with GE, you can request your return HERE.

      For all other orders, you can request your return HERE.

        Exchanges

        Prefer another color or size? Orders shipped within the United States can send your items back within 21 days in the original condition—complete with garment tags and poly bag—for a free exchange.
        Or see something else you like? Start the exchange within 21 days and get store credit instantly to shop what you love now—no waiting, no questions asked.

        Start your exchange HERE.

          Final Sale

          Final sale items cannot be returned for a refund, exchange or store credit. No exceptions. This information is found highlighted in red on the product page, checkout page, and your order confirmation email.

            Late Returns

            Returns must be requested within 21 days of the ship date. Late returns are not accepted for refund, exchange or store credit. No exceptions.

              Shipping Multiple Returns

              Please ship returns using only the corresponding return label generated through Guest Returns or from your account for the item(s) associated with your original order. Items returned with a return label other than their assigned label or from another order will be subject to a returns processing delay.

              Mailing In Your Own Return

              If you prefer to return your online order using your own shipping courier, email customerservice@veronicabeard.com with your PO number, selected item, size, and color for a Return Authorization Number. Once shipped, please email customerservice@veronicabeard.com with your tracking number and the name of your preferred shipping courier.

              Veronica Beard is not responsible for packages lost in transit to our warehouse or packages returned through a carrier of your own choosing, where no tracking number was retained. 

              Refund Status

              To check the status of your return, track your return using the UPS tracking number on the return label that was provided to you via UPS.com. Orders are refunded within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and another email when the refund has been credited. Please allow your bank 3-10 business days to return the funds to your original method of payment. If 10 business days have passed since your return was delivered to our warehouse, please email customerservice@veronicabeard.com and we’ll be happy to assist further.

              Gift Returns

              To return a gift that you received from an online order, email customerservice@veronicabeard.com with the PO Number on the packing slip or the original  PO Number from your gifter's Order Confirmation email, with the name of the style, color, and quantity of the item(s) you’d like to return. Customer Service will issue a prepaid return label to the gift recipient for the item to be returned for an online gift card.

              Faulty Goods

              Veronica Beard is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If you find a product to be defective please email customerservice@veronicabeard.com immediately—include your PO Number, 2-3 images and a description of the damage. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. Please note that damages as a result of wear and tear are not considered to be faulty. 

              Where possible, we offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if the item cannot be repaired or replaced.

              Refund Email Indicating “Returned to Shopify”

                      Shopify is our payment processor and website host. Automated refund emails may confirm that a refund was issued via Shopify or Shopify Payments. Kindly note that this simply means our payment processor has processed your refund back to your original method of payment.