Returns

Returning an Item

You have 21 days from the day your order ships to request a return here. Returns requested after this window cannot be processed. Items must be returned in original condition and include the original garment tags and poly bag. Please note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear. Returns will be refunded minus a return shipping fee of $15. Items purchased on Final Sale are not eligible for return, exchange or store credit. No exceptions.

    Returning Swimwear

    Please note: Returned swimwear must be unworn and sent back with all tags and protective liners intact. Items that have been worn or with missing tags or liners will not be eligible for return.

      How to start a return

      You will need the PO Number on your packing slip, or the PO Number on your Order Confirmation Email. 

      Checked out as a guest? GUEST RETURNS 

      Checked out under My Account? LOGIN

      Select Order History and the applicable order. On the Order Details page, click Create Return to start the returns process.

        Exchanges

        We do not offer exchanges. If you wish to try a different item or size, simply return your eligible original item(s) and place a new order. You will receive a refund for the return within 10 business days of arrival at our warehouse. Expired and one-time-use promotions are not applicable toward new orders and will not be re-honored toward newly placed orders.

          Return Shipping Fee

          All returned orders are refunded minus a $15 return shipping fee.

            Final Sale

            Final sale items cannot be returned for a refund, exchange or store credit. No exceptions. This information is found highlighted in red on the product page, checkout page, and your order confirmation email.

              Late Returns

              Returns must be requested within 21 days of the delivery date. Late returns are not accepted for refund, exchange or store credit. No exceptions.

                Shipping Multiple Returns

                Please ship returns using only the corresponding return label generated through Guest Returns or from your account for the item(s) associated with your original order. Items returned with a return label other than their assigned label or from another order will be subject to a returns processing delay.

                Mailing In Your Own Return

                If you prefer to return your online order using your own shipping courier, please follow the returns process below. (In-store purchases will NOT be accepted or refunded at this address—please contact the store directly).

                1. Email customerservice@veronicabeard.com with your PO number, selected item, size, and color for a Return Authorization Number.

                2. Mail return back to below address:

                Veronica Beard℅ MODAEXPRESS
                25 Continental Drive
                Dock Door #13
                Wayne, NJ 07470
                (201) 975-3066


                3. Email customerservice@veronicabeard.com with your tracking number and the name of your preferred shipping courier.

                Veronica Beard is not responsible for packages lost in transit to our warehouse or packages returned through a carrier of your own choosing, where no tracking number was retained. 

                Refund Status

                To check the status of your return, track your return using the FedEx tracking number on the return label that was provided to you via FedEx.com. Orders are refunded within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and another email when the refund has been credited. Please allow your bank 3-10 business days to return the funds to your original method of payment. If 10 business days have passed since your return was delivered to our warehouse, please email customerservice@veronicabeard.com and we’ll be happy to assist further.


                Gift Returns

                To return a gift that you received from an online order, email customerservice@veronicabeard.com with the PO Number on the packing slip or the original  PO Number from your gifter's Order Confirmation email, with the name of the style, color, and quantity of the item(s) you’d like to return. Customer Service will issue a prepaid return label to the gift recipient for the item to be returned for an online gift card.


                Faulty Goods

                Veronica Beard is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If you find a product to be defective please email customerservice@veronicabeard.com immediately—include your PO Number, 2-3 images and a description of the damage. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. Please note that damages as a result of wear and tear are not considered to be faulty. 

                Where possible, we offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if the item cannot be repaired or replaced.


                Refund Email Indicating “Returned to Shopify”
                        Shopify is our payment processor and website host. Automated refund emails may confirm that a refund was issued via Shopify or Shopify Payments. Kindly note that this simply means our payment processor has processed your refund back to your original method of payment.