International

Returns

Shipping

Orders

payment

international

products & fit

CARE & REPAIR

stores

my account

Mon - Thurs: 10AM - 6PM ET
Fri: 10AM - 4PM ET

Returns

Shipping

Orders

payment

international

products & fit

CARE & REPAIR

stores

my account

International

International Orders

We currently do not offer international shipping at this time.

    International Store Locator

    Access our Store Locator page to view which boutiques in your country offer Veronica Beard items.

    How to shop the website if shipping
    to a destination outside of the U.S.

    Select the country where you will be shipping your order from the pop up when entering the site. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.

    Sizing

    All sizes listed on the website are US sizes. All tags on the inside of the garments are listed in US sizes. Our size guide serves as a general guideline for helping you find your size in Veronica Beard.

    We are happy to provide more detailed measurements for a specific style—simply email customerservice@veronicabeard.com with your inquiry.

    Currency and Pricing

    We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.

    Veronica Beard is not responsible for any currency exchange fees charged by banks.

    Payment Methods

    We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region. Additional local payment methods are available and viewable upon checkout.

    Final Sale

    Final sale items cannot be returned for a refund, exchange, or store credit. No exceptions. This information is found highlighted in red on the product page, checkout page, and your order confirmation email.

    This return policy is in addition to, and does not affect, the separate legal right of withdrawal which is available only to EEA Consumers in some circumstances. Please reach out to Customer Service if you have additional questions or need help completing a return.

    Shipping Countries

    We currently ship to all countries in our country selector drop down. If you have a question, please send an email to customerservice@veronicabeard.com.

    Shipping Cost

    Shipping will be calculated at checkout and will vary by shipping destination. Please see below for some approximate costs. If you have a question about how much shipping will be for you, please reach out to Customer Service

    • United Kingdom: 20 GBP
    • Canada: 30 CAD
    • Taiwan: 1,000 THB
    • India: 1,485 INR
    • Korea (South): 40,800 SKW
    • Israel: 130 ILS
    • Hong Kong: 230 HKD
    • Mexico: 600 MXN
    • Australia: 45 AUD
    • EU: 25 EUR
    • Rest of World: 40 USD

    Delivery Timing

    Orders are processed and delivered Monday through Friday, excluding holidays. Please allow one business day for processing. Orders placed before noon ET will be processed the same day and orders placed after noon ET will be processed the following business day. Orders are shipped from our warehouse in New Jersey, US and is estimated to deliver within 3-8 business days of its ship date.

    Veronica Beard cannot be held responsible for unanticipated delays due to inclement weather or other unforeseen transit delays.

    Shipping to an international PO Box

    At this time, we are unable ship to international PO boxes. If you entered an international PO box as your delivery address, Customer Service will reach out to get an alternative address which may delay your delivery.

    Returning an Item

    You have 21 days from the day your order is delivered to request a return here. Please ship your return from the same country to which it was delivered. Returns requested after this window cannot be processed. Items must be returned in original condition and include the original garment tags and poly bag. Please note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear. Items purchased on Final Sale are not eligible for return, exchange or store credit. No exceptions.

    Please reach out to Customer Service if you have additional questions or need help completing a return.

    How to Start a Return

    You will need the PO Number on your packing slip, or the PO Number on your Order Confirmation Email. Please submit your request via the Global-e platform to receive a return label: 

    www.veronicabeard.com/international-returns

     

    1. Visit our Returns page and follow the steps to create your return.
    2. Go to www.dhl.com and choose your country from the “Choose your location” pull-down menu.
    3. Do one of the following: On your country’s DHL page, find the DHL Service Point Location for parcel drop-off. OR Select “Contact DHL Express” and call the local phone number to schedule a parcel pickup.

    Return Cost

    Return shipping is dependent on your ship from location. Please see below for some approximate costs. The return shipping fee will be deducted from your refund amount upon processing. Please reach out to Customer Service for more information.

    • United Kingdom: 35 GBP
    • Canada: 30 CAD
    • Taiwan: 1,350 THB
    • India: 3,350 INR
    • Korea (South): 57,800 SKW
    • Israel: 240 ILS
    • Hong Kong: 300 HKD
    • Mexico: 600 MXN
    • Australia: 60 AUD
    • EU: 50 EUR
    • Rest of World: 40 USD

    Refund Status

    Orders are refunded within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and another email when the refund has been credited. Please allow your bank 3-10 business days to return the funds to your original method of payment. If 10 business days have passed since your return was delivered to our warehouse, please email customerservice@veronicabeard.com and we’ll be happy to assist further.

    You will receive a full refund of the product price paid, minus the shipping and return fee. Any duties and taxes paid separately at checkout are nonrefundable, except for orders shipping to Canada.

    Faulty Goods

    Veronica Beard is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If you find a product to be defective, please email customerservice@veronicabeard.com immediately—include your PO Number, 2-3 images and a description of the damage. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 90 days of purchase. Please note that damages as a result of wear and tear are not considered to be faulty.

    Where possible, we offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if the item cannot be repaired or replaced.

    Exchanges

    We do not offer exchanges. If you wish to try a different item or size, simply return your eligible original item(s) and place a new order. You will receive a refund for the return within 10 business days of arrival at our warehouse. Expired and one-time-use promotions are not applicable toward new orders and will not be re-honored toward newly placed orders.

    Duties and Taxes

    How duties, taxes and other customs fees are treated is dependent on what country you are shipping to. We only cover duties for Australia, Hong Kong, UK, Mexico, Germany, France, Italy and the rest of EU. Any applicable duties or taxes are automatically calculated by Global-e at checkout. The amount is determined by your country’s Customs department based on the country of origin of the items being purchased and classification of these items. International taxes such as VAT (Value Added Tax) are set by the destination country. Select DDP (Delivery Duties Paid) at checkout to pre-pay these fees. All fees will be listed on the Global-e international checkout page. If DDP is not selected, the shipping carrier will invoice you upon delivery. Veronica Beard is not responsible for these charges. Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.

    How duties and taxes are calculated

    Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. If you have any other questions around duties and taxes, let Customer Service know.

    This charge is determined by your local customs authority and includes:

    1. The Sales Tax applied by your country for purchases from the U.S. and
    2. Duties charged for processing by your country.

    Additional Fees

    In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.

    Veronica Beard guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties.

    What is Global-E?

    Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.